PRIVACY POLICY

The information we get, use, and safeguard about you is described in this Privacy Notice. Additionally, it provides contact information in case you have any queries regarding it, which we will be pleased to address. When you're Please review our Cookie Statement if you're interested in learning more about how we use cookies and related technologies.

Please return to this page for any revisions as we reserve the right to occasionally amend this Notice.

We provide a variety of ground transportation-related products and services via our own websites, mobile apps, emails, and text messages (collectively referred to as "platforms"). We also do this through the websites, social media accounts, and other platforms of our business partners. This Notice is applicable to all personal information we obtain from you whether you email, live chat, call, write, or otherwise correspond with us.

To learn more about how personal data is handled as part of our commercial partnership, our business partners should also consult our Privacy and Cookie Statement for commercial Partners.

Personal data you give us
Without specific details, we are unable to assist you with a booking or quote request. We ask you for the details we require when you perform either of those things in order to provide you with the services you desire. This information is quite typical and may contain your name, age, date of birth, place of birth, and contact information (email, address, and phone number). Your loyalty program number and payment information may also be contained there.

In addition, even if you don't make a booking, we still get information from your computer when you use one of our platforms. Your IP address, the browser you use, and your language preferences may be included in this. Additionally, there are instances in which we automatically gather other information about you or get information about you from third parties. This is a brief summary of the data we get. Do you want to learn more?

Personal data we collect automatically
When you make a reservation, we keep a record of the platform you used and how you arrived at our platform, such as from another website. Even if you don't finalize the reservation, we might automatically gather certain details when you access our platforms. This could involve collecting your IP address, tracking the pages you've viewed, noting your browser type, and recording information about your clicks. Additionally, we may gather data about your computer's operating system, software version, language settings, device attributes, and unique identifiers. If you're using a mobile device, we could also collect location information and analyze basic data about installed apps, like their names, descriptions, and categories.

Personal data we get from other companies
We might receive information about you from social media websites, our business partners, companies related to SYDNEY SILVER CAB, other entities under the Booking Holdings Inc umbrella, and other external sources. To illustrate: We collaborate with partner companies to provide our services on various platforms. If you reserve a service through one of these platforms, we may exchange your personal information with them, and they could also share your personal details with us.

The service providers you've booked through our platforms might share details with us, such as in cases of customer service issues. Additionally, our partners could provide us with information about you to enhance the ads you see, making them more tailored to your interests.
We may combine any of this information with the information you give us directly.

Please see 'Why do we collect and use your personal data?' for details.

Why do we collect and use your personal data?
We request your personal information to arrange your ground transportation and fulfill any additional requirements for your booking, ensuring top-quality service. This data also helps us stay in touch with you and keep you informed about our most recent promotions and exclusive deals. While these are the primary purposes for gathering your personal details, there are other motivations as well. Would you be interested in learning further details?

Why do we collect and use your personal data?
We may use your personal data in the following ways:

Bookings: We require your personal information to arrange your ground transportation and any additional services. Primarily, we use this information to create and manage your booking, and to share the relevant details with the ground transportation provider and the assigned driver. This involves sending you communications related to your booking, such as confirmations, changes, and reminders.
Customer service: Our global customer service squads require your information to assist you in tasks like making reservations or addressing any inquiries you might have prior to, during, or after your booking.
Customer reviews: We might utilize your contact information to forward a brief questionnaire regarding your reservation. This aids us in comprehending and enhancing the quality of our service and the service offered by our affiliated partners.
Account facilities: Simplifying the process, you have the option to register an account on our platforms. This procedure includes sharing your personal information. However, it provides various advantageous functionalities. These encompass handling your reservations or any acquisitions, accessing exclusive promotions, and controlling your individual configurations and choices. Additionally, it streamlines the process of creating subsequent reservations.
Marketing activities: We also use your personal data for marketing activities, which may include:
Getting in touch with you via phone, email, or SMS (based on the contact information you provide) to share our most recent updates, exclusive deals, discounts, and information about our products and services (as well as those offered by our affiliated companies or business partners). You have the option to opt out of these marketing messages easily and at any time – simply click the "unsubscribe" link in any email or communication, or visit our Data Subject Request Portal.
Contacting you by phone, email or SMS with information about products that you didn't include in your booking.
Showing you relevant offers on our platforms or on third-party websites, including social media sites.
Inviting you to participate in promotional activities (such as referral programs or competitions).
Communicating with you: There may be other times when we contact you by phone, email or SMS. There could be a number of reasons for this, including:
Responding to, and handling any requests you have made.
Sending you a friendly reminder regarding an unfinished booking, in case you require assistance in completing it. This service is designed to be helpful, allowing you to seamlessly continue with your booking without the need to search for transportation options anew or input all the booking information from the beginning. Furthermore, we might also send you a survey or an invitation to share your experience for feedback purposes.
Sending you other material related to your booking, such as how to contact us (or another company) if you need help during your booking.
Sending you a summary of your previous bookings.
Sending you other administrative messages, which may include security alerts, even if you don't have upcoming bookings.
Market research: We may ask you to take part in market research. Any additional personal data that you give us as part of this research will be used only with your consent.
Fraud detection and prevention: To provide a safe, trustworthy service, we use your personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, which can include verifying users and bookings. This can sometimes mean we may have to put certain bookings on hold.
Improving our services: We analyse personal data to help us improve the functionality and quality of our online services, and enhance the whole user experience. We're always working to make our platforms easier and more enjoyable for you to use. Customer reviews: After your booking, we may invite you to review the services that we or our business partner provided. Your review will help future customers make the right choice, and help our business partners improve the services they offer. By submitting a review, you are agreeing that it can be displayed, as explained in our Terms and Conditions. You can make a review anonymously or simply put your first name and country location. Call monitoring: We may record phone calls and/or allow other staff to listen in to them, to help us train our colleagues and make sure we're consistently providing a top-quality service. We automatically delete recordings after a specified time, unless we have a legitimate reason not to (if we think there's evidence of fraud, for example). Legal purposes: Finally, in certain cases, we may need to use your personal data to handle and resolve legal disputes, for regulatory investigations, for compliance reasons, or to make sure we apply our terms and conditions accurately.

To process your personal data like this, we rely on the following legal grounds:
Performance of a contract: We need to use your personal data to fulfil any contract you've made with us. For example, when you book ground transportation, we need to transfer your booking details to the ground transportation company and the driver providing the Ride, to make sure your ground transportation is waiting for you.
Legitimate interests: We may use your information for our 'legitimate interests' (a term which applies to anything we believe is an essential part of carrying out our business effectively – at the same time as respecting your rights and upholding the law). For example, to provide you with the most suitable content on our platforms, including our emails and newsletters; to improve and promote our products and services; and for administrative purposes.
Consent: We may rely on your consent to use your personal data in certain circumstances, for example direct marketing purposes. You may withdraw your consent at any time via our Data Subject Request Portal or by emailing datarights@rentalcars.com, stating "Privacy" in the subject line.

What third parties do we share your personal data with – and why?
We collaborate with various business partners to provide our services, and there are instances where we might need to share your personal information with them. Typically, this involves sharing your booking details with the relevant partners who assist us in fulfilling your service request. Additionally, we may also share your information with third parties such as payment service providers, advertising partners, subsidiaries of SYDNEY SILVER CAB, affiliates of Booking Holdings Inc, and occasionally, authorities. These are the primary reasons for sharing your personal data. If you'd like more detailed information, feel free to ask.

What third parties do we share your personal data with – and why? The company/companies supplying your ground transportation and/or related products and services: To secure your reservation, we must share essential details with the company or companies responsible for providing ground transportation and related services that you've requested. These details encompass your personal information like name, age range, contact information (email, address, phone number), birthdate, flight details, pickup and drop-off locations, and any specified preferences given during booking. Should a dispute or customer service matter arise, we might need to furnish the ground transportation company with relevant data about the booking process and the issue itself. This could entail sharing a copy of your booking confirmation to verify the reservation and any pertinent information connected to your concern. It's important to note that any information you provide directly to the companies supplying your ground transportation and related services will be handled and processed in accordance with their respective privacy policies and terms and conditions.
Our business partners: We collaborate with international business partners who promote and offer our services, alongside assisting other partners in showcasing their travel-related offerings. This often involves integrating their services into our platforms. When you make a reservation through our partners' platforms, they share some of the personal information you've provided with us. Similarly, we might share relevant personal data about your booking with our partners. This sharing can serve various purposes, such as aiding them in business analysis or supporting their loyalty programs. Additionally, with your consent, they might send you special offers. Should a partner provide customer service, we'll share necessary booking details to ensure you receive proper assistance. The handling of your personal data in these scenarios adheres to the privacy policies of these business partners. It's advisable to review their privacy notices when making bookings on their platforms to understand how they handle your data. When purchasing products or services from our partners, we provide them with the necessary personal information for fulfillment. Lastly, we might exchange user information with partners for fraud prevention, only as required.

Please read here how we may share your personal data with the Booking Holdings Inc. corporate group.
Competent authorities: We might be obligated to provide your personal information to government or investigative bodies if compelled by law or equivalent regulations. This encompasses situations involving court mandates, subpoenas, and orders stemming from legal procedures and criminal inquiries. Additionally, we could reveal your personal data when absolutely essential to prevent, uncover, or prosecute fraud and other unlawful activities. In certain cases, we may have to share personal information with authorized entities to safeguard and uphold our rights, our assets, or the rights and assets of our associates.
Third-party service providers: We might employ external service providers to handle your personal information for us, aiding in the delivery of our services. For instance, they could assist in reaching out to you, transmitting booking details to service providers, and overseeing various aspects of our website, customer service centers, and marketing efforts. Additionally, we may engage third-party providers for activities like market research and safeguarding against fraud, including anti-fraud checks. These providers are legally obligated to maintain confidentiality and are prohibited from using your personal data for any other objectives.
Advertising partners: We might share your email and other personal information with advertising partners to ensure you receive relevant ads while we promote our services through third-party partners. Additionally, we collaborate with advertising networks and data analysis suppliers to advertise our services on various platforms. These third parties are contractually obligated to maintain confidentiality and cannot utilize your personal data for other reasons. To learn more about personalized ads and your options, refer to our Cookie Statement sections on "How and why we use these technologies?" and "Your choice: Opting in and opting out."
Payment service providers and other financial institutions: We collaborate with external payment service providers to facilitate payments and ensure payment security. In cases where a chargeback is initiated, we might have to disclose specific booking information to the payment service provider and the relevant bank. Such information could involve your booking confirmation or the IP address linked to the booking. Additionally, we might share data with appropriate financial institutions if there's a need to prevent or detect fraudulent activities.

We may receive personal data about you from other companies, corporate group or share your personal data with them for the following purposes:

How do we make use of mobile devices?
We provide no-cost applications designed for various mobile devices, along with optimized versions of our standard website that are tailored for browsing on mobile phones and tablets. These applications and mobile website versions gather and handle your personal information in a manner similar to our other platforms. Additionally, they enable you to discover nearby ground transportation options using your present location. Would you be interested in learning further details?

How do we make use of mobile devices?
If you consent, we have the option to send 'push' notifications directly to your mobile device. This ensures that you stay informed about crucial details regarding your booking. Additionally, if you grant us permission to access your device's location or contact information, we can offer supplementary services as per your requests. Your mobile device will provide you with guidance on enabling push notifications and permitting us to access such data.

In order to enhance the quality of our service and provide you with more targeted marketing, we might employ a technique referred to as 'cross-device tracking'. Essentially, this involves analyzing how you interact with our platforms across multiple devices. For instance, we could merge information from both your mobile phone and home computer. Whether we utilize cookies for this purpose or not is a possibility (for additional information about cookies and similar technologies, please refer to our Cookie Statement).

We have implemented comprehensive security measures to protect your personal data and prevent any unauthorized usage or access. These measures comply with the data protection laws of the UK and Europe. Our systems and protocols are designed to restrict both physical and technical access to your personal data. This data can only be accessed by authorized personnel for specific and legitimate purposes.

If you have any questions, concerns or comments about our practices, or this Privacy Notice, please email ( info@silversydneycab.com.au) , stating "Privacy" in the subject line, and we'll get right back to you. When it comes to privacy, we're always happy to talk.